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The Life Insurance Market

Friday, October 15

Case study of the month @ 11:39 AM

A LifeSearch client, Mr F, who was living in Spain, sadly passed away in December.

His widow subsequently put in a claim on her husband's Life insurance policy. As the clients had been residing in Spain, it was a necessity for Royal Liver to obtain a medical report from his Spanish GP before any claim could be paid. The problem was that nobody at the Spanish surgery spoke English and they would only accept a request for a medical report if it was in Spanish, which Royal Liver were unable to do. Equally Royal Liver would not pay the claim without the medical report.

LifeSearch not only took up the claim on behalf of Mrs F, negotiating with the insurer, as well as giving her free access to the Red Arc counselling service, we also arranged for a letter to be translated into Spanish requesting the client's medical report. This was duly received and LifeSearch translated the report, with the claimant's permission, into English for the insurer.

As a result the claim was paid and Mrs F now has £75,000. A very TCF success story! -- 2 comments: View - Post your own comment

Posted by Duncan McMillan @ 11:37 AM, October 22

What a fantastic tale of TCF and a real inditement of just how far LifeSearch go to support and help it's clients. If only more did this, including the insurers themselves, who refuse to think outside the box to keep positive claims stories flowing to the media.

Posted by Sunita Gill @ 11:39 PM, October 18

This is what sets LifeSearch apart from it's competitors - the level of service and support provided is second to none. A great success story for claimants and brokers.

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