The Life Insurance Market
LifeSearch are willing to go above and beyond the call of duty to make sure that life insurance policies are paid out correctly.
Our latest newsletter tells of how LifeSearch helped the widow of a Royal Liver customer get the money that had been paid into the policy after her original request was lost in translation.
After the passing of the life insurance policy holder, the insurer needed the medical notes from his GP, but as they were written in Spanish, Royal Liver was unable to understand what they meant.
At this point, "LifeSearch not only took up the claim on behalf of Mrs F, negotiating with the insurer, as well as giving her free access to the Red Arc counselling service, but also arranged for a letter to be translated into Spanish requesting the client's medical report."
As a result of LifeSearch's prompt action, Mrs F received the £75,000 that was in the policy.
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