Making a claim

We're here for you when you need us most.

LifeSearch is one of the few independent advisers to run a free full time claims desk who'll fight your corner when you need it most. Our dedicated team can support your claim every step of the way, speeding up payments and ensuring you'll get everything you're due.

Call our dedicated claims team

0203 764 0103

Monday: 8am-5pm Tuesday-Friday: 8am-6pm


Want to claim? Click here to gather the information you'll need when you call us.

  • Dedicated Team

    Our team can manage the claims process for you.

  • Forms

    We'll help you fill in the forms you need to make your claim.

  • Paperwork

    We can chase up the paperwork and reports you need.

  • Making the claim pay

    Our experience ensures you get what you're due.


We provide complimentary support from nurses and counsellors.

If you became seriously ill, what value would you and your family put on more support, more help and more care?

What can LifeSearch Care do for you?

More Support

  • Provide a Personal Nurse Adviser
  • A free home visit from a relevant health professional. E.g. A Specialist Nurse for conditions surrounding oncology, cardiology, neurology or requiring rehabilitation

More Help

  • Provide a Therapist for occupational health, physiotherapy or speech.

More Care

  • A Counsellor – when and if the need arises
  • A care plan, detailing key points from the home visit.
  • Contact details and fact-sheets for specialist charities and self-help groups.
  • Ongoing access to your Personal Nurse Adviser by telephone


How we help

We offer each of our customers a genuinely personal service.

How we can help you depends on your particular circumstances, but the following case shows how the LifeSearch team works for our clients:

Our Adviser Adam Blake called a client to review a £60,000 Mortgage Protection & Critical Illness policy taken out in 2012. During the call, Adam discovered the customer had suffered a heart attack earlier that year. Adam passed the client over to the LifeSearch Claims team who took up his case with his insurer – fortunately the client met the specified definition and after receiving confirmation from the consultant we went on to secure a £57,447 payment on his behalf.

We'll help you find the insurance product that will protect you when you need it most - and our claims team is your guarantee that is does exactly what it's meant to do.

  • Percentage of life cover, critical illness and income protection plans people believe are paid out each year

  • Percentage of life cover, critical illness and income protection claims actually paid out each year

  • The overall number of term Life Insurance claims paid out to claimants last year

  • The overall number of Critical Illness Cover claims paid out to claimants last year