We are delighted to announce the winners of the LifeSearch Awards 2012.
In this category, we recognise the Best Provider for Existing Customers.
Those shortlisted for this LifeSearch award are.
- Friends Life
We’ve introduced this new award because retaining customers has become ever more important. We want to recognise those companies who consider the interests of their existing customers as well as new ones. Our voters considered a wide range of aspects which include processes for reinstating lapsed plans, the quality of communications on existing customers, plan flexibility, claims handling and the benefits offered to existing plan-holders.
The winner of this award has demonstrated that existing customers are important. They have good processes to help advisers retain customers and offer flexibility to customers who need to alter their cover. The key thing that stood out to our voters though was the way in which they treated customers fairly by applying product enhancements retrospectively, and reviewing old claims to see if payments could be paid through applying the new definitions.
LifeSearch Protection Awards 2012 >>>