Privacy and Cookie Policies

LifeSearch Limited is an Appointed Representative of LifeSearch Partners Limited, who are authorised and regulated by the Financial Conduct Authority. FCA Registration Number 656479.

Privacy Policy

1. We may collect personal information about you from sources (if available) including:

(a) when you contact us with an enquiry or in response to a communication to us;

(b) from publicly available sources such as the electoral role;

(c) from referencing agencies that may verify your identity, in accordance with the money laundering regulations

(d) when you agree to buy a product/service from us.

2. You'd expect us to be concerned about the confidentiality and use of your personal information, and we are. We will use your personal information for purpose including:

(a) to help provide quotations, administer your policy and for compliance reviews where we have a duty to do so. We may transfer our rights and duties under any agreement in execution of your business;

(b) to keep in touch with you so that you hear about any special offers and new products that may be of interest to you. Should you have come to LifeSearch through and intermediary or introducer, they sometimes ask us to confirm who has taken up a policy from us. This allows them to monitor our performance and customer service. Generally most communication is by telephone or e-mail. In the event that you do not wish to participate in these activities, please write to the Customer Contact Team, LifeSearch Limited, 11-21 Paul Street, London, EC2A 4JU, telling us about your preferences for how we may use your personal information.

(c) from time to time, we would like to tell you about special customer promotions provided by third parties. Rest assured, we will do our very best to ensure these match your likely interests and requirements. Again, most communication is by telephone or e-mail. 

To receive e-mail contact by these other organisations you MUST:

(i) call us on 020 7065 1000

(ii) e-mail us at

Should you NOT wish to receive postal or telephone contact from them, then please write to the Customer Contact Team, LifeSearch Limited, 11-21 Paul Street, London, EC2A 4JU explaining your preferences so that we can suppress you from such communication.

(d) to help administer accounts, products and services for which you are a customer;

(e) to help detect fraud or loss

3. Information you supply may be used by insurance companies who provide services to LifeSearch for the purpose of administering and processing you application/account. 

Your personal data will only be used for the purposes for which you provided it to LifeSearch, as indicated to you at the time you provided it to us. It will also be used to administer, support and obtain feedback on the level of our services, to prevent breaches of security, the law or our contract terms, and for direct marketing purposes. Your data may also be transferred to LifeSearch international offices and be accessed by LifeSearch personnel outside the EEA as well as within it (you should be aware that in territories outside the EEA laws and practices relating to the protection of personal data are likely to be different and in some cases may be weaker than those within the EEA). If we transfer your information outside of the EEA in this way, we will take the appropriate steps to ensure that your privacy rights continue to be protected. We comply with the stringent safeguards to protect your personal data required by law.

If you ask, we will tell you what information we hold about you and provide a copy in line with the Data Protection Act. (A fee of £5 is payable) Please write to the Customer Contact Team, LifeSearch Limited, 11-21 Paul Street, London, EC2A 4JU. You should let us know the if you think any information we hold about you is inaccurate so that we can correct it.

We will store your details on computer, but will not keep them longer than necessary.

For our joint protection and staff training , some calls may be recorded and/or monitored. This is in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Cookie Policy

What is a cookie?

Cookies are small text files that are stored on your computer's hard drive by websites you visit to enable the site to 'remember' who you are, and maybe allow functions on the site to work for you. In general, the cookies are only visible to the site that serves them, not to other websites.

Our use of cookies

We serve cookies directly from LifeSearch so we are able to 'remember' you on any part of your journey through the LifeSearch site.

To allow us to analyse the performance and statistics on the LifeSearch website, we do use an analysis tool, in this instance, the Google Analytics tool (see Google Analytics uses persistent cookies to track data. These cookies do not collect any personally identifiable information and are only used for the statistical collection of data such as visits and page use. Google Analytics store IP addresses but we cannot link these addresses to any individual or path through the website. Google uses the cookie to read information and evaluate visitors' use of the website in the form of statistical reports that we can access. The Google Analytics code is incorporated into our site's code so that our site serves the cookies, but Google has access to the cookies.

'IP Address' - a numeric address assigned to you when you turn on your computer or router. These addresses are generally dynamic and change every time you reconnect or reboot your router.

Google's Policy

Google Analytics' terms require us to reproduce the following wording in this policy:

This website uses Google Analytics, a web analytics service provided by Google  Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on the website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Your Choices - Accepting or Refusing Cookies

Most browsers automatically accept cookies and you should be able to accept, delete or reject them if you wish by adjusting the settings on your browser. This may affect your visit to the LifeSearch site and it is likely to affect your use of the many other sites that use cookies to operate successfully.

For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the 'Help' section in your browser.